Shipping policy
Processing Time: Orders are processed within 1–3 business days (Monday–Friday, excluding federal holidays). You'll receive a confirmation email with tracking information once your order ships.
Shipping Area: We currently ship to addresses within the United States only, including Alaska and Hawaii. We do not ship to US territories (Puerto Rico, Guam, etc.) or internationally at this time.
Estimated Delivery:
- Standard shipping: 5–10 business days after processing
Delivery times are estimates and not guaranteed. Delays may occur due to carrier volume, weather, or other circumstances outside our control.
Shipping Carriers: Orders are shipped via major US domestic carriers (USPS, UPS, FedEx, or DHL) based on your location and package size. Carrier selection is made at the time of fulfillment.
Tracking: A tracking number will be emailed to you once your order ships. Please allow up to 24 hours for tracking information to update in the carrier's system.
Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error, contact us at contact@tryuncoil.com immediately — we can only modify orders that have not yet shipped.
Lost or Stolen Packages: If your tracking shows "delivered" but you haven't received your package, please check with neighbors and your local carrier first. Contact us at contact@tryuncoil.com and we'll do our best to assist.